Support customers in languages your team does not speak
A customer who explains the problem in their own language explains it better. Subtl lets the agent follow, and writes the ticket notes afterwards.
A glossary for your product
Product names, plan names and error codes go into a glossary, so they are never translated into something the customer will not recognise.
Ticket notes from the call
Summary and next steps are ready when the call ends, to paste into your helpdesk.
Privacy for customer calls
Audio is never stored. For sensitive lines, recognition can run entirely on the agent's Mac, and saving the call can be switched off.
Questions
Does it work with phone calls?
With calls that play through the Mac — softphones, and iPhone calls relayed to the Mac.
Do we need to tell customers?
That depends on your jurisdiction and theirs. Many support lines already announce that calls may be recorded or transcribed.
Related
- On-device recognitionTranscribe calls entirely on your Mac with Whisper: the audio never leaves the device. Which Macs are fast enough, what it costs in accuracy, and how to switch it on.
- Meeting notes without a botTranscript, summary and task list for any call on your Mac, with no bot joining the meeting. Rename speakers, search every call, export to Markdown with or without translation.
- Live call translationTranslate Zoom, Google Meet, Teams, WhatsApp and FaceTime calls in real time on your Mac. Original and translation side by side, no bot in the meeting.
From the blog
All articles
September 18, 2026 · 8 min readLive Translation in Zoom, Meet & Teams: What Really WorksA guide to the built-in live caption and translation features in Zoom, Meet, and Teams. Learn their limits and how to communicate clearly in any call.
October 26, 2026 · 8 min readHow to Take Meeting Notes Without a Bot Joining Your CallLearn why meeting bots can be a problem and discover practical methods for taking notes locally, from structured manual techniques to private AI summaries.
October 21, 2026 · 8 min readCustomer Support Phrases for Difficult Conversations in EnglishLearn key English phrases for de-escalation, apologizing, and setting expectations in difficult customer support calls. For non-native English speakers.Try it on your next call
40 minutes a month free, no card. macOS 13 or newer.